Terms and Conditions
This online store operates in accordance with the legislation of the Republic of Latvia. By placing an order, the Customer (you) enters into a legally binding agreement with the Seller (our store) — a Distance Contract in accordance with Cabinet Regulations.
Distance Contract
The seller of the goods offered in this online store, hereinafter referred to as the Seller, on the one hand, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer’s order.
Delivery and Payment Procedure
The Buyer places an order through the website by selecting the type and quantity of goods. Payment can be made via the integrated online payment system or by an invoice issued electronically by the Seller and sent to the Buyer’s e-mail. Such invoices are valid without signature.
All items are handmade and shipped from Latvia. The Seller shall process the order within 7-10 calendar days before dispatch. Delivery time depends on the Buyer’s location. Most shipments arrive within 1–2 weeks after dispatch. Shipping is available only within the European Union and is free of charge.
Once an order is handed over for shipping, the seller shall not be held liable for any loss, theft, or damage to the item during transit. However, if any issues arise, the buyer is encouraged to contact the seller, who will make reasonable efforts to assist.
If applicable, customs duties or taxes upon delivery are the responsibility of the Buyer.
The Seller shall not be held liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to natural disasters, war, strikes, postal disruptions, or failures of internet service providers.
Returns & Refunds
Right of Withdrawal
Each item is handmade, unique and produced in limited quantities. The Seller does not offer exchanges. Due to the limited nature of production, items cannot be exchanged for a different size or variation.
The Buyer has the right to cancel purchase within 14 calendar days of receiving the goods. To exercise this right, the Buyer must notify the Seller in writing the withdrawal form. The Seller shall send the form of the cancellation letter to the Buyer upon the Buyer's request. After submitting the withdrawal notice, the Buyer must return the goods to the Seller within 7 days. All return shipping costs are the responsibility of the Buyer.
Returns are not accepted in the following cases:
the ordered goods, due to their nature, cannot be returned, or they perish quickly or are quickly consumed;
- the goods were made specifically for the Buyer or according to the Buyer’s individual request.
According to the sixth part of Article 12 of the Latvian Consumer Rights Protection Law, "the consumer is responsible for maintaining the quality and safety of the goods during the exercise of the right of withdrawal."
The Seller reserves the right to refuse the Buyer’s withdrawal or to deduct a compensation fee if the goods are damaged, mishandled during use, not used according to instructions, or if the original packaging is lost or significantly damaged.
To avoid misunderstandings regarding the condition of returned goods, if the Buyer receives an incorrect or genuinely damaged item (excluding intentional distressing or design wear), they must contact the Seller immediately, providing the order number and clear photographic evidence. This is necessary to confirm that the damage occurred prior to receipt, and not during use or return.
During the withdrawal period, the Buyer has the right to examine the goods to the extent necessary to determine their nature, characteristics, and functioning — similarly to how goods could be examined in a physical store.
The item must be returned in original condition and packaging, with proof of purchase. If returned damaged, without original packaging, or showing signs of use, the Seller reserves the right to reduce the refund or refuse it entirely.
The Seller will refund the amount paid for the item only after the returned goods have been physically received and inspected by the Seller. The Buyer is fully responsible for ensuring that the returned goods reach the Seller. If the return parcel is lost in transit, the Seller is not obliged to issue a refund.
Unfortunately, if more than 14 calendar days have elapsed since delivery, the right of withdrawal no longer applies and the return will not be accepted.
Upcycled Materials & Wear Notice
The goods are made from reclaimed and previously worn garments, using upcycled and pre-loved materials. As a result, each item carries visible signs of its past and may feature intentional signs of wear. Elements such as fading, frayed edges, raw seams, asymmetrical stitching, scuff marks, decorative holes, loose threads and similar details are part of the intended design and do not constitute defects.
As the goods are made using second-hand garments and upcycling techniques, the Seller cannot provide an exact composition of the fabric. Materials vary by item and origin, making each product one-of-a-kind.
Over time and with use, further changes may naturally occur — including additional fading, stretching, soft fraying, thread loss, or thinning of the fabric. These are not considered damage and are not eligible for refund. Instead, they are regarded as part of the item's evolving character and aesthetic expression — wear is part of the art.
Due to the unpredictable nature of second-hand materials and the artisanal construction process, the Seller makes no guarantees as to the long-term durability or uniformity of any product. Each item is sold “as is” and all sales are final.
Data Processing
By entering the necessary information when placing an order, the Buyer confirms that they are familiar with and agree that their provided data will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the laws of the Republic of Latvia.By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.